Remote (via phone or internet)
Remote after hours (via phone or internet)
Onsite (30 minutes minimum)
Onsite after hours (30 minutes minimum)
$100
$200
$200
$400
POS Advising, Consulting & Tech Support
Remote (via phone or internet)
Remote after hours (via phone or internet)
Onsite (30 minutes minimum)
Onsite after hours (30 minutes minimum)
$100
$200
$200
$400
Video Surveillance Planning, Implementation
& Tech Support
Remote (via phone or internet)
Remote after hours (via phone or internet)
Onsite (30 minutes minimum)
Onsite after hours (30 minutes minimum)
$100
$200
$200
$400
Home Systems Tech Support
We are currently not accepting new customers in this area.
Email Support
If consulting or support is provided via email, it will be billed at standard, remote hourly rates. Email Support Rate
$100
Other Services
We offer a variety of services ranging from restaurant consulting, graphic, logo and website design, menu design, etc. We also offer gift cards, manager cards, POS hardware (printers, terminals) and repair or the existing equipmnet. Ask for an estimate. Starting rates are based upon rates indicated above.
Paper & Ribbon Supplies
We offer the longest rolls possible to eliminate the need to change paper as often, providing the largest savings of time and providing the best overall value. Our paper and ribbon prices include 2nd business day shipping. If same-day, next-day or weekend pickup or delivery is required, additional charges apply. Click here for pricing.
Virtual Technician
We are now offering a great new product, The Virtual Technician, a proactive monitoring tool. It reports on errors/issues/hiccups immediately and before disasters occur. There is a remote control bundled with this that no longer requires opening inbound ports in your firewall. This product would add one more layer of security for those looking to seal the gaps in their current program. Click here for more information and pricing.
Reimbursables
Travel time, if applicable, shall be billed at one half (½) of Consultant’s hourly rates, except for messenger time, which will be billed in full. Said travel expenses shall be noted on Consultant's invoice to Client, and shall be paid in accordance with the billing terms. Reimbursables also include faxing, copying, long distance phone calls, parking, travel expenses and other reimbursable expenses, and will be charged at cost.
Additional Information
All prices and rates provided here are for reference only, and are subject to change. Rates shall be amended at the sole
discretion of Sotapop Consulting with thirty (30) days notice to
clients with contracts in place.
Billing is charged in 1/4 hour increments. Prices may vary depending on the project, the volume and the urgency of the job.
Contractual fixed rate arrangements are not directly offered; however, we are considering a partner-sponsored fixed rate telephone support product with a more narrow scope for certain POS systems.
Blocks of Time can be prepurchased. Rates TBD, based upon standard
rate.
We are looking at alternative proactive site monitoring, contracts for protection of both your business and ours, as well as do-it-yourself instructions to our clients. We are also developing a program to address the CISP compliancy standards that will begin seeing more activity this year. We offer network maps to our customers and can assist with almost anything in technology that you might need.
Please don't hesitate to call with a request that allows us to help improve your business. We truly enjoy solving the puzzles that technology brings you.
Our regular business hours: Mon - Fri 9am - 5pm, excluding holidays. “After Hours” is defined as follows: Monday – Thursday 5pm – 9am and Friday 5pm – Monday 9am. All times defined as Pacific Time, local to San Francisco, CA.
